Preamble

All sales electronically contracted from us on the site www.dreamdoll.com is subject to these terms and conditions.

These general conditions of sale exclusively govern the sales of products offered in the www.dreamdoll.com Site. They are accessible on this Site by the Customer at any time.

Therefore, the placing of an order implies the Client's full and unreserved acceptance of these terms and conditions.

They are available in English. They are printable with the client's Internet browser.

We reserve the right to correct at any time and without notice, the content of the information.

If a condition was to be lacking, it would be governed by the French customs and laws on distance selling.


Seller's identification

ECODA SàRL - 8, rue de l'Artisanat - 67120 Duppigheim

  • Teaches "DreamDoll"
  • Company number: 43213213200015
  • Code APE: 2829B
  • EU VAT: FR 41 432132132
  • Phone: 03 88 48 20 94/95
  • Capital € 30,000

Consumer Information

Pictures of the items for sale on the site www.dreamdoll.com have no contractual value and may vary slightly from the items themselves.


Price

Prices of products sold on the site www.dreamdoll.com are indicated per item and reference and include all taxes (VAT) excluding shipping costs.

At the time of confirmation of the order, the price to be paid by the customer means the all inclusive price, ie the sum of the price including VAT of articles included enhanced control of shipping.

The terms of validity of our offers of products and prices are determined by discounting the site at the exit of our collections or our promotions and remain applicable as long as they remain accessible to our doing.

Your order is worth acceptance of prices and descriptions of products available for sale.

Any dispute on this point will occur within the framework of a possible refund.

We reserve the right to change prices and descriptions of products in an increase in expenses, and for typographical errors or apparent seizure.

Despite our best efforts, it is possible that occur on our price errors site. If orders were placed to obviously incorrect prices due to an error, the orders will be canceled, even if they had been validated by our services.

The prices offered on the www.dreamdoll.com, including promotional offers are exclusive to the site despite other deals offered on the company's distribution channels.


Order

The products sold on the site www.dreamdoll.com are available in stocks. If one or more items ordered are no longer available, the customer will be notified by e-mail as soon as possible.

The customer therefore receives the rest of the order unless express the desire to cancel the entire order. In this case, he will give us his decision within 48 hours after the e-mail informing him of the missing piece.

Your order is valid until final confirmation of your payment.

After placing your order we will send you an email confirming registration of the latter as well as the validation rules.

In establishing the account opening form, communication of his personal data, his credit card number and confidential data relating thereto and the order confirmation the client binds to the respect of these contract terms pursuant to Article 1316-1 of the Civil Code.

Once the order validated by the customer, the sales contract formed between ECODA and the Customer will be considered perfect, subject to acceptance of ECODA which reserves the right to reject any Order in the following cases, without this list is not exhaustive :

  • In the event of disputes arising with the Client on the day of the Order;
  • In case of total or partial payment by the Client of a previous order or in case of incident of payment in a previous order by the Client;
  • In case of refusal to authorize payment by credit card banking organizations for the concerned Order.

Payment

Payment can be made by payment card, check or bank transfer.

Card payments are limited to 400.00 euros per transaction per day. Payment is made through a secure electronic payment service SOGENACTIF 128-Bits.

For payments by check, an extension of time of twenty days of time is required for the validation of that regulation.

Pursuant to Article L 132-2 of the Monetary and Financial Code commitment to pay given by means of a payment card is irrevocable. In communicating his credit card number and the above information, the customer authorizes ECODA to debit his credit card the total amount of the order TTC (shipping included). The amount to be charged to the Customer's credit card will be the total price of the Products shipped to the Customer's delivery address.


Shipping & Delivery

Delivery charges payable by the Customer are calculated at a flat rate depending on the value and the delivery address of each order and automatically, they understand the port and packaging.

Products are delivered within an average of between two (2) and six (6) weeks from the date of confirmation of the Order by ECODA, depending on the geographical area, mode of shipment and payment chosen.

A package prepared by us does not represent a special sign for maximum discretion.

Exceeding delivery time shall not give rise to any damages or interest or deduction of any kind whatsoever, or cancellation of orders.

Pursuant to Article L.114-1 of the Consumer Code, for orders exceeding 500,00 Euro, the Customer may cancel the order by registered letter with return receipt requested, addressed to ECODA for exceeding the announced delivery date exceeding four (4) weeks and not due to a case of Force Majeure.

In case of prolonged delay after sending the mail shipping confirmation, the buyer must report the delay to ECODA within five (5) days.

Upon your request, we can make sure your package when it is sent. The costs will be your responsibility and will be subject to prior agreement. Our carrier will make an appointment with you for delivery of the object, and you are required to be present at the same appointment. Delivery against signature.


Return policy

In accordance with Articles L. 121-20 and following of the Consumer Code, the customer has a cooling-off period of fourteen days from the delivery to reverse its decision and return the item ordered without having to give reasons or pay any penalties except the cost of return that will remain dependent.

Once the return request validated by our services, items must be returned in their original packaging, complete, new, unworn, unused, unwashed.

Returned items that do not meet at least one of the conditions listed above (back in their original packaging, complete, new, unworn, unused, unwashed) or are damaged, soiled or damaged the customer will not be refunded.

The costs and risks of return are always on the customer. The client is strongly encouraged to return the package by any means that provides proof of its dispatch and giving him certain date (letter with acknowledgment of receipt, colissimo, etc.).

Once the goods received, checked and accepted by our services, reimbursement of items returned to the invoice price will be made by crediting the customer's bank account.

In case of default out of the product, the return procedure will be the same as for the change of customer opinion but a supported return may be requested.


Package returned by Carrier

If a parcel sent by us to your attention is back for the following reasons :

  • IASP : Do not live at the address indicated
  • NR : Unclaimed

Or if a parcel sent by us to your attention returns for

  • REFUSE PACKAGES

Our customer service will contact you via email or telephone or mail to inform you of the situation and ask you what you want.

In case of request for return of the package, a confirmation of the delivery address will be requested and ECODA reserves the right to apply to the settlement of new shipment of postage and the costs of return.

In case of refund of the goods demand, mailing costs can not be refunded.

No response from you within two weeks, the package and any reimbursement will be put on hold.


Statement of income

Upon receipt of the command, it is the Customer to immediately check the status of products.

If the delivered product is damaged, it is recommended that the Customer accurately indicate any reservations on the delivery receipt, to the exclusion of any reservation of principle such as "subject to unpacking".

It is then up to the Customer to notify by registered mail with return receipt to the carrier reserves at the latest within three (3) business days following receipt of the product. Unless claimed within this period, any claim against the carrier will be admissible (Article L.133-3 of the Commercial Code).


Product Compliance

Customer ECODA to send a copy of the letter sent to the carrier, recalling the references on the delivery by e-mail at the address available here : sav@dreamdoll.com

Except legitimate reason, any claim made after the expiry of that period will be inadmissible and responsibility ECODA will in no case be engaged under the conformity of products delivered to the Customer.

A reception ECODA control non-compliance of the returned product.

If the returned product is found to comply with the order, the return to ECODA Client costs advanced by the latter.

In case of return and forwarding to a proven lack of conformity, the return shipping cost and shipping are the responsibility of ECODA.


Data Privacy

Our privacy policy is total and without exception. You will receive your products in discreet packaging with no outward sign. All data and information we collect are only for internal use and will in no case disclosed. Under the current law, you can have access on request to the data concerning you and request its modification and / or deletion.


Intellectual property law

The brand "Dreamdoll", photographs, illustrations, logos and slogans, drawings and models on the site are and remain the exclusive property of ECODA society. Total or partial reproduction without prior express consent of ECODA company, is strictly prohibited under Articles L 335-2 and L 335-3 of the Intellectual Property Code and constitutes an infringement and an offense.


Applicable law

These general conditions of sale and the business relationship between the company and the customer ECODA are governed by French law.

Any dispute concerning the business relationship between the company and the customer ECODA will be subject to the jurisdiction of French courts.