Is the doll under guarantee ?
Our dolls are guaranteed 1 year against manufacturing defects.
This warranty excludes impacts, cuts or tears resulting from misuse or improper handling.
Is there a after sales service ? (Customer service)
We have a service that you can contact via phone or email.
For repairs, we recommend to send us photos, so we can advise you on the best procedure to apply.
Whatever the age of your doll, we perform free small repairs or repackaging in our workshop. Only shipping costs to / will be charged.
I've damaged my doll. What should I do ?
Please contact our customer service, we will find together the best solution to your problem.