Is the doll made in advance ?
Only our X-PRESS range is produced in advance, which allows us to have the ability to ship your doll in a 48 hours period.Other ranges are made to order.
Where is the company ?
Our company is in France, in the town of Duppigheim in Alsace.
How can we contact you ?
You can contact us either by email or by phone. You will find all this information in our contact section.
How the doll is guaranteed ?
Our dolls are guaranteed 1 year against manufacturing defects.
This warranty excludes impacts, cuts or tears resulting from misuse or improper handling.
Is there an After Buying Customers Service ?
Yes, we have a customer service, and in case of problem on your doll you can contact by phone or email.
For repairs, it is better to send us photos, so we can advise you best on the procedure to be applied to resolve the issue.
Generally, and whatever the age of your doll, we perform free small repairs or repackaging in our workshop. only the shipping will be charged.
Why is the price it so high ?
The price is mainly due to three major factors, that are the quality of silicone used, the robustness of the skeleton and working time to make your doll.
- The silicone we use is the most expensive currently available on the world market silicones. It contains a large amount of platinum which gives it exceptional mechanical properties and unmatched by its competitors.
- The skeleton is made with different expensive materials like aluminum, steel as well as high-strength plastic parts. All these parts are made of machining is fully assembled and adjusted by hand.
- And finally the necessary manual labor time which is of about four days for each doll.